FAQ

FreeSpin Casino runs on Real Time Gaming software, and it accepts USD and Bitcoin, as well as Litecoin and euro. Offers are activated with promo codes entered in the cashier, and many promotions are ongoing but subject to eligibility checks. Players must be located in a state where online casino play is permitted, and geolocation is required to confirm access. For a full site review, see the Free Spin Casino review.

How to activate bonuses and what "sticky" means

Most bonuses at FreeSpin Casino require a code at deposit—enter the code before you confirm the transaction. Bonuses are sticky by default, which means the bonus portion is non-cashable until you meet the wagering requirements; any active bonus amount will be removed from your balance when you request a withdrawal. Always read the terms and conditions before claiming a promo—activation steps, wagering, and game exclusions are spelled out there.

Main welcome and crypto offers — codes and quick rules

• WELCOMESPIN — 250% welcome slots match. Minimum deposit $25, wagering 30x on deposit plus bonus, playable on slots, keno, bingo, scratch cards, and board games. No maximum cashout specified for this match, and the code must be entered to activate.
• BTCFS300 — 300% match plus 20 extra spins on Bubble Bubble 3, plus a 100% cashback option. Minimum deposit $25, wagering 30x for the match. Note: this promo is for Bitcoin deposits only, and the extra spins apply to Bubble Bubble 3 Slots. Each of these requires the code at deposit, and terms may limit eligibility by jurisdiction.

No-deposit chip and monthly slot match — what to watch

The $25 No Deposit Free Chip uses code 25FREE and carries a 50x wagering requirement, with a maximum cashout of $50. Monthly Slots Match uses code SPINMONTH for a 150% match plus 35 free spins—match bonus wagering is 30x, and free-spins winnings carry a 40x requirement with a cap equal to five times the number of spins. You cannot claim multiple no-deposit bonuses back to back; a paid deposit is required between two free offers to qualify for withdrawals.

Game contribution rates and eligible play

Slot games, Real-Series video slots, keno, scratch cards, bingo, and board games contribute 100% toward wagering requirements, which means they’re the fastest way to clear a slot-only bonus. Card games—blackjack, video poker, and similar—usually contribute about 25% or are excluded from slot-specific promos, and roulette and most table games typically contribute 0% unless a specific table-game offer states otherwise. Stick to the eligible game list in each promotion to avoid voided wins.

Bet limits, wagering math, and fair play tips

While a bonus is active, the maximum allowed bet is $10 per spin or hand; exceeding that can void winnings. Wagering requirements are normally expressed as “x30” or “x50,” meaning you must wager the deposit plus bonus amount or the bonus winnings the specified number of times. For example, a 250% match with a $25 deposit gives $87.50 in bonus funds (250% of $25), and the wagering applies to the combined amount as described in the promotion. Terms may cap withdrawals from free offers, so track contribution rates and caps before you play.

Banking, currencies, and support channels

FreeSpin accepts a wide range of deposit and withdrawal methods, including ACH, bank wire transfer, Bitcoin, Litecoin, MasterCard, Visa, Visa Debit, Neteller, Skrill, ecoPayz, uPayCard, online bank transfer, and courier cheque. Supported currencies include USD, Bitcoin, Litecoin, and euro. For help, email help@freespin-support.com or call +1-646-905-0497; have your account details ready when you contact support. Always confirm whether a payment method is eligible for a specific promotion—some bonuses, like the BTC promo, are deposit-method specific.

Popular Real Time Gaming slots to try and what they pay

Real Time Gaming titles at FreeSpin include a variety of slot styles that suit different bankrolls and preferences. Zhanshi Slots is a five-reel, 20-payline video slot with up to 25 free spins and a wide range of coin sizes—good for players who want frequent, smaller wins. Cosmic Crusade offers 25 pay lines and progressive features for higher payout potential, while Cash Bandits and Jack the Ripper bring bonus rounds and thematic hits. For more on the platform behind these games, see the Real Time Gaming review, and if you want a deep dive on one of the titles, check the Zhanshi Slots details.

Common questions U.S. players ask

All promotions are subject to full terms and conditions—always review those before you play. If you need assistance with a specific bonus, payment method, or game rule, contact FreeSpin Casino support for the most current, account-specific guidance.